Refund policy
REFUND POLICY
How do I cancel an order on nutritionnaturals.in ?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by calling us and messaging us on Whatsapp on our customer care number in working hours (11 AM to 5 PM). Kindly do not write email about cancellation as we might not be able to check your email in time and your order may get dispatched already by the time we read the email.
For outright cancellations by you:
- If you cancel your order before your product has been shipped, we will refund the amount after deducting the payment gateway processing charges of 5% of invoice value. Instant cancellation is not possible after the parcel has been dispatched.
If the cancellation is requested after your product has been shipped:
- If you have received the product, it will be eligible for replacement only in cases where the product is still not opened and is intact in its original packing. Order return request will only be accepted within the first 5 days from the delivery date of the parcel. Order is not eligible for return after 5 days of delivery.
We will arrange reverse pickup of the parcel. Once the parcel is received back, it will be inspected whether it is opened/used and if it is seal packed, we will refund your payment after deducting 5% of the invoice value as payment gateway charges and original courier charges (@Rs.125/kg) which have been spent in sending the parcel to you initially.
REFUND TIMELINE:
Refunds will be made to your original mode of payment and you will get your money back within 4-5 working days from the date of cancellation of order.
Incase your payment is deducted from your bank account/card and your order status is "Failed", kindly contact us on 7701947397 or write to us on: care@nutritionnaturals.in with Transaction ID (which you will get by SMS incase of a successful payment) and we will resolve the issue as soon as possible.
- Nutrition Naturals reserves the right to refuse service or cancel orders at its sole discretion.
RETURN POLICY
What is the general return policy on Nutrition Naturals?
5 Day Return Policy
We offer you complete peace of mind while ordering at Nutrition Naturals - you can return all items within 5 days of receipt of goods. Please ensure however that the product is unused and unopened and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we will gladly take it back within 5 days from the date of delivery.
It rarely happens that a parcel may reach you with some kind of minor product spillage inside the parcel, which happens due to rough courier service on certain pincodes. Kindly check the overall condition of the sent parcel to see if it is damaged from outside or if the wrapped tape/security pouch on sent parcel seems tampered anywhere or if there is any leakage of powder from within the parcel.
If you think you have received the product/parcel in bad condition or if the packaging is tampered with or damaged before delivery, please REFUSE to accept the package.
Return the package to the delivery person. Also, please call our customer care at 7701947397 or email us at care@nutritionnaturals.in mentioning your Order ID. Once we receive the rejected parcel back at our warehouse, we will ensure that a brand new parcel is sent again at earliest.
If a damaged parcel/product is accepted at time of delivery, Nutrition Naturals will not be able to help out the customers unfortunately since the courier companies are not under our control and they entertain any complaints ONLY IF the parcel was refused on basis of visible outer damage. Customers can mention on the signature sheet of the delivery person stating that that parcel which came to get delivered was not in good condition, therefore they refused to accept the delivery.
Thus, its highly recommended to check the condition of parcel before accepting the delivery.
Please make sure that you provide us correct and complete address, preferably with a nearby landmark & a phone number.
Incase your address is not complete or phone number is not correct, there will be delay in getting your order delivered. If a parcel returns to us due to wrong address or incomplete/incorrect phone number after multiple attempts, we will have to cancel your order and levy a cancellation charge of 5% of invoice for payment gateway charges and Rs.125/kg courier charge from the invoice amount depending on the weight of the order.
Replacement Policy
"Nutrition Naturals" takes utmost care of all the products at various different stages - be it in manufacturing or in its storage after manufacturing or final check before its dispatched to our customers.
We do not replace a product which has already been opened and consumed.
We can replace a product which is not yet opened. Kindly refer to our "Returns policy" on top of this page for further details for replacement of such parcels.
